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Wednesday, May 27, 2009
Sunday, May 17, 2009
My Nokia Care experience
I got mixed Nokia Care experience, same like life where you get mixed experience. My wife has a nice Nokia 3310c handset. I gifted her on her last birthday. Few days back suddenly it developed some bad pixels in the display. I tried to find out where are Nokia Care centres available in Pune using normal infomration sources like friends, Just Dial and Nokia website. Just dial provided abosolutly wrong informaion.
Using Nokia Website information i reached the Nokia Care Hadapsar. The centre works from 1000 to 1900 hours and when i reached that at 1030 , i got token number 15. Customer Service executives were pretty slow and were taking around 10-15 minutes per person, I got frustrated and left. Next morning I was there at sharp 1000 hours. The centre opened on time and I got token number 2. After 15 minutes i was sitting opposite to customer care person. She dutifully explained to me that they don't have display available and it will take 4-5 days for display to come. I was given a number and was asked to enquire on 5th May. I enquired and enquired and enquired again. Every time i got the same reply the parcel has left from head office but hasn't reached to them. Come on folks in india you get stuff couriered from Jammu to Kanayakumari 3-4 days( I am talking train route, DHL will do it faster).
At last i decided i will give it a try to other Nokia care centre. The next closest one was near Golibar maidan on Shankar seth road.I had a seating with my Dentist for Route canal treatment and after that i decided to head to Nokia Care. It was quite a straight forward route and i need to ask to only one good riska walla, who told me in terms on traffic signal i have to travel and it was pretty accurate. I took the token and voila in flat 10 minutes i was sitting opposite to customer care person. He wished me good morning and made me feel comfortable. He listened to my issues emapathatically and assured me the job will be done today and asked me to take the seat in waiting area. As i had noting else to do i kept myself busy by watching election results. My name was called in some time and I was delivered my handset with changed display. The whole operation took around 40 minutes and job was very well done. i was asked to provide my feedback on their services whic i provided by filling a feedback form. I left Nokia care very impressed.
I will say Nokia care can work towards maintaining their service standards like they showed on Shankar seth road centre. I also took a photo of tha map displayed in the nokia care centre as i couldn't find that info on google map also.
Using Nokia Website information i reached the Nokia Care Hadapsar. The centre works from 1000 to 1900 hours and when i reached that at 1030 , i got token number 15. Customer Service executives were pretty slow and were taking around 10-15 minutes per person, I got frustrated and left. Next morning I was there at sharp 1000 hours. The centre opened on time and I got token number 2. After 15 minutes i was sitting opposite to customer care person. She dutifully explained to me that they don't have display available and it will take 4-5 days for display to come. I was given a number and was asked to enquire on 5th May. I enquired and enquired and enquired again. Every time i got the same reply the parcel has left from head office but hasn't reached to them. Come on folks in india you get stuff couriered from Jammu to Kanayakumari 3-4 days( I am talking train route, DHL will do it faster).
At last i decided i will give it a try to other Nokia care centre. The next closest one was near Golibar maidan on Shankar seth road.I had a seating with my Dentist for Route canal treatment and after that i decided to head to Nokia Care. It was quite a straight forward route and i need to ask to only one good riska walla, who told me in terms on traffic signal i have to travel and it was pretty accurate. I took the token and voila in flat 10 minutes i was sitting opposite to customer care person. He wished me good morning and made me feel comfortable. He listened to my issues emapathatically and assured me the job will be done today and asked me to take the seat in waiting area. As i had noting else to do i kept myself busy by watching election results. My name was called in some time and I was delivered my handset with changed display. The whole operation took around 40 minutes and job was very well done. i was asked to provide my feedback on their services whic i provided by filling a feedback form. I left Nokia care very impressed.
I will say Nokia care can work towards maintaining their service standards like they showed on Shankar seth road centre. I also took a photo of tha map displayed in the nokia care centre as i couldn't find that info on google map also.
Wednesday, May 13, 2009
Saturday, May 9, 2009
New Business Ventures
I went to Indore last week to drop my wife and kids for their summer vacation ay my wife's folks place.
I always try to visit Khajrana Ganeshji's temple on my my visit to Indore. This time it was bit different. I have to go walking to Khajrana from my in laws place because of my 'Manuti'. This is something like 11 k.m. and turn out to be an easy task because devotion was involved.My fav prasad shop was closed. I took some prasad and incense sticks from a new shop.
In Khajrana you have to light your incense sticks outside the temple and then after the prayer you have to put them with lots of other sticks.
Here came the twist in the tale.
As I reached there one boy offered me to light my incense sticks from his matchbox. I had my matchbox but as the boy was offering a helping hand i didn't refuse. As soon as incense sticks caught the light, the boy asked me to give him some money as per my wish.
WoW....... I never thought this will be the case. I didn't mind to depart from my beloved one rupee coin( which i eventually gave him) but at the same time i didn't like it.
In a temple where we go to get blessing from the god somebody will come to you pretending to be helping then asking for the money, i simply detest it. But after some time actually started liking the idea. The boy was not bagging, he was earning his money. For a 50 paisa matchbox he may earn something like 50 Rs. This is 5000% profit. Good job.....
On the same day i boarded to train to Pune and reached pune on next day morning. There was a riksha strike in Pune and i have to carry my beg to Bus stand to catch the bus. I read in news paper that there was a group of people who were using their own two and four wheelers to help people reach their places and that also without any payment. But i had a different experience. A person who was on bike approached to me and asked where I want to go. I told him the place and he told me that he can take me there for 100 Rs. Come on folks people should help people in the time of need not looting them. Bus fare is Rs.7 and petrol cost on a very conservative calculation will turn out to be not more then 10 Rs.. The person got some thrashing from me and left. I simply didn't like this Business idea.
I always try to visit Khajrana Ganeshji's temple on my my visit to Indore. This time it was bit different. I have to go walking to Khajrana from my in laws place because of my 'Manuti'. This is something like 11 k.m. and turn out to be an easy task because devotion was involved.My fav prasad shop was closed. I took some prasad and incense sticks from a new shop.
In Khajrana you have to light your incense sticks outside the temple and then after the prayer you have to put them with lots of other sticks.
Here came the twist in the tale.
As I reached there one boy offered me to light my incense sticks from his matchbox. I had my matchbox but as the boy was offering a helping hand i didn't refuse. As soon as incense sticks caught the light, the boy asked me to give him some money as per my wish.
WoW....... I never thought this will be the case. I didn't mind to depart from my beloved one rupee coin( which i eventually gave him) but at the same time i didn't like it.
In a temple where we go to get blessing from the god somebody will come to you pretending to be helping then asking for the money, i simply detest it. But after some time actually started liking the idea. The boy was not bagging, he was earning his money. For a 50 paisa matchbox he may earn something like 50 Rs. This is 5000% profit. Good job.....
On the same day i boarded to train to Pune and reached pune on next day morning. There was a riksha strike in Pune and i have to carry my beg to Bus stand to catch the bus. I read in news paper that there was a group of people who were using their own two and four wheelers to help people reach their places and that also without any payment. But i had a different experience. A person who was on bike approached to me and asked where I want to go. I told him the place and he told me that he can take me there for 100 Rs. Come on folks people should help people in the time of need not looting them. Bus fare is Rs.7 and petrol cost on a very conservative calculation will turn out to be not more then 10 Rs.. The person got some thrashing from me and left. I simply didn't like this Business idea.
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