My Nokia Care experience

I got mixed Nokia Care experience, same like life where you get mixed experience. My wife has a nice Nokia 3310c handset. I gifted her on her last birthday. Few days back suddenly it developed some bad pixels in the display. I tried to find out where are Nokia Care centres available in Pune using normal infomration sources like friends, Just Dial and Nokia website. Just dial provided abosolutly wrong informaion.

Using Nokia Website information i reached the Nokia Care Hadapsar. The centre works from 1000 to 1900 hours and when i reached that at 1030 , i got token number 15. Customer Service executives were pretty slow and were taking around 10-15 minutes per person, I got frustrated and left. Next morning I was there at sharp 1000 hours. The centre opened on time and I got token number 2. After 15 minutes i was sitting opposite to customer care person. She dutifully explained to me that they don't have display available and it will take 4-5 days for display to come. I was given a number and was asked to enquire on 5th May. I enquired and enquired and enquired again. Every time i got the same reply the parcel has left from head office but hasn't reached to them. Come on folks in india you get stuff couriered from Jammu to Kanayakumari 3-4 days( I am talking train route, DHL will do it faster).

At last i decided i will give it a try to other Nokia care centre. The next closest one was near Golibar maidan on Shankar seth road.I had a seating with my Dentist for Route canal treatment and after that i decided to head to Nokia Care. It was quite a straight forward route and i need to ask to only one good riska walla, who told me in terms on traffic signal i have to travel and it was pretty accurate. I took the token and voila in flat 10 minutes i was sitting opposite to customer care person. He wished me good morning and made me feel comfortable. He listened to my issues emapathatically and assured me the job will be done today and asked me to take the seat in waiting area. As i had noting else to do i kept myself busy by watching election results. My name was called in some time and I was delivered my handset with changed display. The whole operation took around 40 minutes and job was very well done. i was asked to provide my feedback on their services whic i provided by filling a feedback form. I left Nokia care very impressed.

I will say Nokia care can work towards maintaining their service standards like they showed on Shankar seth road centre. I also took a photo of tha map displayed in the nokia care centre as i couldn't find that info on google map also.